STORE POLICIES

At Multiversal Exports, we want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return policy in compliance with EU consumer protection regulations.

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Eligibility for Returns

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• You have 30 days from the date of delivery to initiate a return.

• Items must be returned in their original condition (unused, undamaged, and in their original packaging).

• Proof of purchase (e.g., order confirmation or receipt) is required.​

 

How to Return an Item

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1. Contact our customer service team notify us of your return.

2. Pack the item securely in its original packaging.

3. Include a copy of your receipt or order confirmation.

4. Ship the package to the return address provided by our team.

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Refund Process

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• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 days of receiving the returned item. The refund will be issued to your original payment method.

 

Return Shipping Costs

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• If the return is due to a fault or error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.

• For other reasons (e.g., change of mind), the customer is responsible for return shipping costs.

 

Exceptions

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Certain items may not be eligible for return, such as:

• Customized or personalized products.

• Items marked as final sale.

• Products that cannot be returned for hygiene reasons if the seal is broken.

• For further assistance or questions, please contact us.

• Certain items may not be eligible for return, such as:

• Customized or personalized products.

• Items marked as final sale.

• Products that cannot be returned for hygiene reasons if the seal is broken.